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CERTIFIED

IT Enterprise Architect

A framework - a detailed method and a set of

supporting tools - for developing enterprise architecture.

ROI Professional

For Non Monetary Activities

critical tool for measuring and evaluating programs.

Customer Care Manager, Supervisor, Professional

Survive a Fragile Economy.

CSR Manager

Organizations aiming at long-term profitability; must act in accordance with norms of right and wrong.

We are committed to enable organizations drive successful change internally through the provision of consulting and practical techniques.

We deploy all necessary means to assist, improve and build the right infrastructure for your business to carry out your strategies.

We have the tools locally, regionally and globally to help you in your day-to-day decision making and to formulate a sound implementation plan.

We conduct extensive research into every project. We do not recommend or undertake any action without solid qualitative and quantitative research that would allow for virtual certain outcome.

Business Process Reengineering - Value Stream Mapping - Best Practices - Policy/Procedure Development/ Rewrite - Work Flow Analysis/ Assessment - Business Process Redesign - Information Systems Effectiveness - Implementation Support - Organization Design - Organizational Development - Management/Leadership Style - Transformation - Self-directed Team Development - Organization Design/ Development - Workforce Classification Design/ Development - Top Management Facilitation - Vision Building - Program/Project/ Change Management - Strategy - Performance Metrics - Benchmarking - Operational Strategy Development - Global Outsourcing - Acquisition Assessment - Due Diligence - Information Technology - Technology/Systems Analysis - Outsource/In-house Assessments - ERP/Functional Needs Assessments - Hardware Capacity Analysis - ERP Requirements/Evaluation/ Selection/ Implementation - Information Systems Planning - ERP Facilitation/Managing Change - Implementation Support*